Shipping policy

Shipping & Order Policy

Order Processing

Regular orders typically take 2–3 days to process before shipment. Processing time is separate from delivery time. Preorder items follow the estimated timeframe listed on the product page.

Delivery Times

Delivery usually takes 10–14 days after tracking information is provided. This is an estimate and is not guaranteed. Carrier delays, holidays, customs processing, and other unexpected circumstances may affect delivery.

Tracking Information

You will receive an email with tracking information once your order is prepared for shipment. Tracking may take a few days to update while the carrier receives and scans your package.

Preorders

Preorder items are purchased before they are ready to ship. Estimated shipping dates are provided on the product page when available.

Preorder timeframes may vary. Items may ship earlier than expected or experience delays due to production, quality checks, or transportation. We will share updates about significant changes by email or through our social media channels.

The usual 10–14 day delivery estimate begins after tracking is provided, rather than on the date you place your preorder.

Shipping Address

Please ensure your shipping address is complete and accurate at checkout. Contact us immediately if you need to correct it. Address changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, the customer is responsible for the additional shipping cost to resend it.

Damaged or Missing Packages

If your order arrives damaged or broken, please contact us with your order number and photos of the item and packaging.

If tracking shows your package as delivered but you cannot locate it, check with household members, neighbors, and the carrier, then contact us for assistance.

International Shipping

International orders may experience additional customs delays. Any customs duties, import taxes, or related fees are the customer’s responsibility unless included at checkout.

Cancellations

Orders, including preorders, may be canceled before shipment. Once an order has shipped, we are unable to cancel it. After delivery, eligible items may be returned under our return policy.